Experience and Skills:
- Ability to provide courteous, knowledgeable and professional
customer service both in person and on the telephone.
- Ability to perform a wide range of administrative skills.
- Knowledge of general banking policies /procedures.
- Strong/advanced skills in a Microsoft Office environment.
- Ability to assume responsibility, display initiative, exercise
good judgement and act upon decisions with minimal supervision.
Education and/or Experience Requirements
An Associate’s Degree (AA) or equivalent from a two year college or
technical school or knowledge typically gained through a minimum of
three (3) years progressively responsible experience in a high demand,
multi-tasked professional administrative position; or an equivalent
combination of education and experience.
Ability to read and interpret documents such as safety rules,
operating instructions, procedure manuals, policies and memorandums.
Ability to write routine correspondence and communicate effectively
and tactfully, orally and in writing with fellow employees, customers,
vendors and management.
Ability to add, subtract, multiply and divide in all units of
measure, using whole numbers, common fractions and decimals. Ability
to compute rates, ratios and percentages and the capability to
calculate figures and amounts such as discounts and interest.
Ability to solve practical problems and deal with a variety of
concrete variables in situations where only limited standardization
exists. Ability to interpret a variety of instructions furnished in
written, oral, diagram or schedule form.
Other Skills and Abilities
To perform the job successfully, an individual should demonstrate the
Accuracy and Quality - Ability to achieve a high standard with work
processes and outcomes, is able to complete tasks with a concern for
all details involved; monitors and checks work for precision, clarity
and completeness; produces quality results.
Continuous Learning - Ability to take responsibility for own learning
and development by acquiring and refining of technical and
professional skills needed in job related areas; ability to
proactively seek performance feedback and identify approaches to
improve own performance.
Verbal Communication - Ability to express ideas effectively and speak
clearly in individual or group situations, adjusting style and methods
to meet specific needs of the audience; attentively listens to others
to gather data and paraphrase meaning to verify understanding.
Written Communication - Ability to use correct English grammar,
punctuation, and spelling; communicates information (facts, ideas, or
messages) in a succinct and organized manner; produces written
information which may include technical material that is appropriate
for intended audience.
Dependability - Ability to make self-available for work on a
consistent and timely basis with infrequent unplanned absences;
ability to ensure work responsibilities are covered when absent;
ability to follow instructions and respond to managements directions.
Prioritization/Time Management - Ability to assess multiple tasks or
issues which are competing for a limited amount of time or resources
and effectively determine order in which each will be addressed;
ability to set priorities, goals and timetables to achieve maximum
productivity; ability to track both completed and incomplete activities.
Teamwork - Ability to work cooperatively with others as part of a
formal or informal team to accomplish Bank goals; ability to respect
the needs , ideas and contributions of others; ability to contribute
to and accept consensus; ability to subordinate own objectives to the
bank or their team. Ability to focus on solving conflict, not blaming;
ability to maintain confidentiality.
Customer service - Ability to provide internal and external customers
with the highest quality of customer service that exceeds their needs,
in a timely, efficient and professional manner; ability to follow up
on customer complaints, questions or requests.