Commercial Lending Assistant

    • Job Tracking ID: 512371-730087
    • Job Location: Plymouth, MI
    • Job Level: Mid Career (2+ years)
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Date Updated: July 08, 2020
    • Years of Experience: 2 - 5 Years
    • Starting Date: ASAP
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Job Description:

Position Summary

Under general supervision, in accordance with established policies and procedures, performs a variety of administrative duties. Working as a team with all of the lending officers to gather information required for Commercial Loan Applications and to help facilitate portfolio management. Extensive contact with customers and the public both in person and on the telephone.



Essential Duties and Responsibilities


  1. Answer incoming telephone calls (multiple lines), resolves customer inquiries within prescribed authority, and when necessary directing calls to the appropriate loan officer or department.
  2. Schedule appointments for loan officers.
  3. Prepare/compose written correspondence and memos as requested by loan officers.
  4. Follow-up professionally with clients on delinquent previously requested financial information in support of account maintenance.
  5. Handle special credit projects for lenders such as gathering information for audits, etc.
  6. Assist lenders with answers to questions while they are out of office (such as looking up answers to questions on bank systems).
  7. Preparing officer request forms particularly for renewals.
  8. Preparing the Profitability Detail Report
  9. Anticipate lenders meeting with clients and/or prospects and print out last approval or put together annual report and latest quarterly report prior to prospect meetings.
  10. Provides administrative assistance to commercial, consumer and branch loan officers.
  11. Prepare and maintain applications in process/pipeline reports'.
  12. Compile data for, and prepare other loan-related reports as directed by District President.
  13. Complete clerical tasks such as filing, photocopying, faxing documents, scanning and organizing and maintaining records.
  14. Assist lending officers in the preparation of pre-funding worksheets, loan documentation checklists and any other communications necessary to properly submit a loan package to the Loan Committee.
  15. Maintain and files loan application documents for loan officer.
  16. Prepare appropriate loan disbursement entries (cashier’s checks, deposit, wire transfer etc.) on signing date, according to loan disbursement instructions provided by Loan Processor.
  17. Performs notary services for the bank as needed.
  18. Distributes completed loan packages to Loan Accounting Department for boarding (after customer completes signing with loan officers.)
  19. Other duties as assigned.

Experience and Skills:

Q ualification Requirements


  1. Ability to provide courteous, knowledgeable and professional customer service both in person and on the telephone.
  2. Ability to perform a wide range of administrative skills.
  3. Knowledge of general banking policies /procedures.
  4. Strong/advanced skills in a Microsoft Office environment.
  5. Ability to assume responsibility, display initiative, exercise good judgement and act upon decisions with minimal supervision.


Education and/or Experience Requirements


An Associate’s Degree (AA) or equivalent from a two year college or technical school or knowledge typically gained through a minimum of three (3) years progressively responsible experience in a high demand, multi-tasked professional administrative position; or an equivalent combination of education and experience.


Language Skills

Ability to read and interpret documents such as safety rules, operating instructions, procedure manuals, policies and memorandums. Ability to write routine correspondence and communicate effectively and tactfully, orally and in writing with fellow employees, customers, vendors and management.


Mathematical Skills


Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rates, ratios and percentages and the capability to calculate figures and amounts such as discounts and interest.


Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.



Other Skills and Abilities

To perform the job successfully, an individual should demonstrate the following competencies:


Accuracy and Quality - Ability to achieve a high standard with work processes and outcomes, is able to complete tasks with a concern for all details involved; monitors and checks work for precision, clarity and completeness; produces quality results.

Continuous Learning - Ability to take responsibility for own learning and development by acquiring and refining of technical and professional skills needed in job related areas; ability to proactively seek performance feedback and identify approaches to improve own performance.

Verbal Communication - Ability to express ideas effectively and speak clearly in individual or group situations, adjusting style and methods to meet specific needs of the audience; attentively listens to others to gather data and paraphrase meaning to verify understanding.

Written Communication - Ability to use correct English grammar, punctuation, and spelling; communicates information (facts, ideas, or messages) in a succinct and organized manner; produces written information which may include technical material that is appropriate for intended audience.

Dependability - Ability to make self-available for work on a consistent and timely basis with infrequent unplanned absences; ability to ensure work responsibilities are covered when absent; ability to follow instructions and respond to managements directions.

Prioritization/Time Management - Ability to assess multiple tasks or issues which are competing for a limited amount of time or resources and effectively determine order in which each will be addressed; ability to set priorities, goals and timetables to achieve maximum productivity; ability to track both completed and incomplete activities.

Teamwork - Ability to work cooperatively with others as part of a formal or informal team to accomplish Bank goals; ability to respect the needs , ideas and contributions of others; ability to contribute to and accept consensus; ability to subordinate own objectives to the bank or their team. Ability to focus on solving conflict, not blaming; ability to maintain confidentiality.

Customer service - Ability to provide internal and external customers with the highest quality of customer service that exceeds their needs, in a timely, efficient and professional manner; ability to follow up on customer complaints, questions or requests.