Senior Collection & Portfolio Specialist

    • Job Tracking ID: 512371-640796
    • Job Location: Ann Arbor, MI
    • Job Level: Any
    • Level of Education: Any
    • Job Type: Full-Time/Regular
    • Date Updated: August 16, 2018
    • Years of Experience: Any
    • Starting Date: ASAP
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Job Description:


This position drives the collection functions for delinquent accounts to achieve target delinquency goals with the lowest possible lost ratios and minimal risks. Leads the team professionally and efficiently, contacts borrowers, negotiates & processes extensions, modifications, repossessions and liquidations while acting with a sense of urgency. Manages filing of insurance claims to realize the recovery of money and minimize losses. Advises of and recommends the accounts that require special handling. Maintain accurate records.

Essential Duties and Responsibilities

  1. Follow all UniFi/BOAA credit and collection policies, procedures, guidelines and practices. At all times conducting one’s self with a sense of urgency.
  2. Ensure that all communication strictly adheres to the requirements of Federal and State regulations including but not limited to FCRA.
  3. Receives, answers, and resolves escalated issues from team and customers.
  4. Recommend debt repayment or establish repayment schedules based on ascertaining customer’s financial situation and understanding of UniFi’s policies and applicable BOAA policies. Securing the Director of Credit & Portfolio Management approval.
  5. Coordinate with the Director of Credit & Portfolio Management. to prepare payment reduction or extension requests for review and approval.
  6. Work with legal counsel to follow and manage defaulted lease accounts including bankruptcies, litigations, settlements and charge offs/recoveries.
  7. Maintain and liquidate inventory of returned and repossessed equipment/assets.
  8. Maintain accurate and up to date online files and records in Aspire to provide detailed chronology of collection efforts for every assigned delinquent account, and provide weekly, monthly, and quarterly statuses of collection activity.
  9. Provide analytics to help improve Collections efficiency and effectiveness and make recommendations to senior management

Customer Service Responsibilities

1. Provide daily direction and communication to staff so customer service calls are answered in a timely, efficient and knowledgeable manner. Ensure the courteous and considerate interface with account holders at all times

2. Provide performance coaching, feedback and reviews on a regular basis to team members.

3. Manage inbound calls and proactive outbound calls to achieve team goals and uphold department standards.

4. Manage customer complaints/inquiries as necessary.

5. Perform root cause analysis on any identified issues that arise. Responsible for suggesting methods to improve area operations, efficiency and service levels to both internal and external customers.

AR Specialist Responsibilities:

1. Provide daily direction and communication to assure all responsibilities are completed

  1. Cash is posted and reconciled daily
  2. New accounts are booked accurately
  3. Create initial billings and post advance payments
  4. Process and print the daily invoices
  5. Returned ACH/Checks
  6. Account Terminations
  7. Additional assigned duties-testing/projects

2. Provide performance coaching, feedback and reviews on a daily regular basis to all team members.

Experience and Skills:

Desired Skills and Experience

  • Strong level of perseverance.
  • Proven ability to assert their positon while receiving resistance.
  • Bachelor level college degree and/or work experience in a similar position is required.
  • Minimum 5 years’ experience in collections and recovery, preferably in the equipment financing industry.
  • Understanding of collections, servicing, bankruptcy procedures and legal proceedings.
  • Excellent oral and written communication skills Ability to work in fast-paced environment.
  • Strong analytical and negotiating skills.
  • Proficiency with Microsoft Office for Windows (Outlook, Word and Excel) and Windows based applications is required.
  • Thorough understanding of FCRA, FDCPA and all others.
  • Experience with Aspire system preferred.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. At times, there could be periods of work induced stress and extended hours.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

The noise level in the work environment is usually moderate.