Summary of Duties:
The Mortgage Loan Originator (MLO) proactively solicits new residential mortgage loans as well as the refinancing of existing residential mortgages. In addition, the MLO continually identifies, develops and maintains a quality network of business relationships (i.e. Realtors, Builders, CPAs, etc.) that serves as a recurring source of referrals for new mortgage lending opportunities. The Mortgage Loan Originator develops new business to support the Company’s sales objectives by making independent sales calls on existing and/or potential customers and referral sources, community and professional organizations, and by the retention of current relationships.
Develops referral contacts (realtors, builders, professional and personal contacts).
Conducts daily sales calls with referral sources and prospective customers by introducing the Company, developing a profile, and providing a value proposition.
Conduct frequent communication (i.e., telephonic, electronic mail, etc.) with established/previous customers and business partners to identify where additional opportunities exist for an expansion of business relationship.
Respond timely and expeditiously to customer inquiries and referrals that are generated from both your own contacts and from other Bank of Ann Arbor business channels.
Maintain thorough knowledge of available loan products, processing procedures, underwriting and general departmental guidelines.
Takes thorough and complete loan applications by analyzing and prequalifying the applicant information to determine the viability of the customer’s desired loan program and offering the best product available for their current needs.
Input a complete mortgage application into a company supplied laptop and the Encompass origination system, pulls credit, analyzes information supplied, and compares for accuracy with the mortgage borrower’s disclosures.
Collect appropriate documentation from each applicant and deliver a loan package in the time frames set by management.
Manage pipeline for all originated loans through closing and complete required management reports.
Partner with assigned Mortgage Loan Processor to provide the best possible customer experience by ensuring on-going communication to customer regarding loan status.
Communicate with referral sources by providing timely updates and progress reports on their Client’s loans in process.
Maintain high levels of customer service while managing each applicant's and support staff’s expectations.
Attend and participate in all Mortgage Lending meetings as required by management.
Attend and complete all Bank of Ann Arbor required training.
Perform all job functions in accordance with Bank of Ann Arbor policies and procedures, as well as state and federal regulations
Achieve production goals as established by Bank of Ann Arbor.